I write at the end of another appalling week on the Central Line during which there have been daily issues resulting in minor and severe delays as well as suspension of service. It has been an utter misery for commuters.
The level of service has been steadily deteriorating for months with many truly terrible weeks. Anyone using the line does so with constant anxiety and stress not to mention exposure to the dirt and filthy pollution. For commuters it is a daily hell which can result in the loss of work as well as income.
This dire situation cannot continue. I have long campaigned for all parties to come together to work to improve the situation. My experience is that many wish to work collaboratively and do their best while others are negative, rude, lack a customer service ethic and wish to blame everyone else. Meanwhile, the customer suffers.
Everyone involved – Central Line staff, TfL and the Mayor of London – need to stop squabbling and work together to tackle this deteriorating situation. At the very least emergency measures need to be put in place to provide a basic level of service for those who use the line to get to work, earn a living or get to school. If this failure continues those responsible must be held to account.